With the discontinuation of our legacy TV service, we believe the best solution for OzarksGo customers is to move to our newer TV platform. Here are some answers to common questions we are receiving about our newer TV service and the process of switching:
No. This incident was not intentional, and we sincerely regret the disruption to our legacy TV platform. However, at this time we do not know when or if we will be able to restore our legacy TV platform and believe switching to our newer TV platform is the best immediate solution for OzarksGo customers.
The fastest way to switch is to complete this form. If you provide your own devices, such as smart TVs or streaming boxes, you can be up and running within 24 hours. We are offering one month free of TV plus internet service for customers who switch.
Once you have completed the form, we will complete a service order to provision your account. When that is complete, you will receive an email with a login code.
See a list of compatible devices here.
You will be moved to a package equivalent to your current package, with the majority of the same channels. You can see channels at ozarksgo.net/tv. Please note that for customers switching, we have created Advanced and Ultra packages that are not listed on our website.
The package prices on the newer service are the same or less than our legacy service. Total costs are often lower due to the ability to provide your own equipment instead of renting set-top boxes.
You can rent set-top boxes for $3.95 per month. If you want to use our set-top boxes, you will need to speak to a customer service representative to schedule installation.
Yes, you can use a combination of your own devices and set-top boxes.
Unfortunately, we cannot move DVR contents from our legacy platform to our newer service.
Yes. When you switch, we will issue a credit for your legacy service dated back to Oct. 7.
No. Nothing about your current agreement changes by switching to the newer service.
Our legacy TV platform is permanently discontinued. You are of course free to explore all your options, such as alternative streaming services.
At this time, the newer platform is only available for direct customers of OzarksGo. Please check with your provider for updates.
Yes, our new TV service requires internet service from OzarksGo.
No, our legacy platform is permanently discontinued.
Our service includes 2 simultaneous feeds in your monthly price. If you would like to add additional feeds, you can! You can add 5 additional feeds for $5/month or 10 additional feeds for $8/month. Additional set-top boxes include 2 feeds each for $3.95/month.
No! We have several compatible devices that allow you to utilize OzarksGo TV without having to buy a whole new TV. You can utilize Amazon Fire TV, Apple TV, Roku, iOS Devices, and Android Devices. Unfortunately, the OzarksGo TV app is not available in the Samsung Galaxy Store or available on Vizio smart TVs. If none of these compatible devices are options for you, you are also able to rent a set-top box from us for an additional $3.95/month.
There are a few factors that determine if you would need to upgrade your internet. Most customers do not have issues streaming on their current plan. HD streaming generally requires 5-10 Mbps per device. However, if you are streaming on multiple devices or using other internet-heavy services (like gaming or video calls), you may want to upgrade to a higher tier to ensure no interruptions. Contact our support team at (479)684-4900 if you experience issues.
You will need to be on your home OzarksGo network to stream. You will not be able to use a mobile hotspot or any other non-OzarksGo network connection.
Yes! Just like traditional cable services, you can watch live TV coverage, including local and premium channels.
Yes! Included in your package is 15 hours of DVR recording, limited to one simultaneous recording. Recordings are deleted after 7 days. You can upgrade your DVR to 100 hours for $5/month, 200 hours for $8/month, and 300 hours for $10/month. With the upgraded DVR, you will then have access to 8 simultaneous recordings with a 90-day retention period.
Yes. Look at our channel guide to make sure the channels you care about are in your current package. If not, you can modify your package or select an add-on. We offer a Sports & Information add-on and a Sports Plus add-on. To add an add-on to your package, you can make the change within your MyOzarks account. To change packages, you will need to call our customer service team at (479) 684-4900.
We offer 5 packages: Local Plus at $42.95/month, Complete Lite at $105.95/month, Complete at $115.95/month, Advanced at $122.95/month, and Ultra at $179.95/month. Add-ons are available starting at $2/month. Reference the channel guide to ensure the package you choose has your favorite channels.
If you are a current customer of our legacy TV platform, please fill out this form. If you are new to OzarksGo and want to sign up for OzarksGo TV, please sign up online or call our customer service team at (479)684-4900.
Please recycle them responsibly. We will not charge any fees for unreturned legacy equipment.
This happens when you are not connected to your home OzarksGo network. Please note that being connected to a VPN can also cause this error. If you are connected to your OzarksGo network, disconnected any VPNs and still receive this error, please call customer support at (479) 684-4900 for assistance.