Search our FAQ for solutions and answers to common problems and questions.
Can I use my own DVR?
No, only the DVR we provide will work with our service.
How many shows can I record at once?
You can record up to six live programs at once.
What’s the maximum number of TVs?
The system supports eight televisions per account. If you want more televisions, you will need an additional account, and the two accounts will not share content.
Will I have access to streaming services like HBO Go and ESPN3?
Yes. For the time being, you will need to create an individual account with each one you wish to access using your OzarksGo credentials.
Do I need a wired connection for every TV?
The set top boxes have wireless capabilities, but we strongly recommend a wired connection for each television for the best performance. This is especially true if you opt to provide your own Wi-Fi equipment instead of using our managed wireless service.
What should I do if a red X appears on my TV screen?
For a wireless set top box:
For a wired set top box:
Why do I briefly lose some channels twice a year?
Twice a year, the position of the sun aligns so that TV satellites are directly between the sun and the receiving dishes. The sun's rays overwhelm the satellite signal, causing brief outages for about 10 minutes per day for about a week. The time of the outage varies by which satellite a channel is using, but they are generally in the late afternoon.
Do I need my own equipment?
No. The Optical Network Terminal, or ONT, serves as the modem and, if you subscribe to managed wireless, a Wi-Fi router. If you do not subscribe to managed wireless, you will need to provide your own Wi-Fi equipment if you want a wireless network.
What kind of router do I need?
If you opt to provide your own Wi-Fi equipment, you will need a router that can connect to the ONT via an Ethernet connection. To get the best performance, look for a well-reviewed router with the latest specifications. OzarksGo cannot provide support or troubleshooting for customer-provided networking equipment.
What can I expect from Wi-Fi with managed wireless?
For $4.95 per month, we will set up and maintain your wireless network for you, including any necessary password changes or equipment replacement. The Calix Gigacenter 844G ONT provides a high-speed Wi-Fi network with the latest technology.
In larger homes or homes with designs that impede the wireless signal, extenders and additional equipment may be required. We recommend wired connections for televisions whenever possible. Two wired connections are included in the free installation offer.
Please be aware that the location of the ONT, the design of the home and heavy usage such as streaming video and gaming on many devices simultaneously can impact the quality of the wireless connection.
Where’s the best place for my wireless router?
A central, open location will usually provide the best wireless coverage. Walls, furniture and other obstacles can hamper the wireless signal.
Can I restart the ONT?
A good first step if you are experiencing trouble with the internet is to unplug the ONT’s power supply for 30 seconds and plug it back in. If that does not resolve the problem, please contact technical support. Do not use the factory reset button or attempt to unplug the fiber connection.
Why do I have a 2.4 Ghz and 5 Ghz network?
The 2.4 Ghz network is a legacy standard. It is available so older devices that do not support the newer 5 Ghz network can still access your network. The 5 Ghz network is a newer standard. The frequency is less crowded, so offers better performance with less interference. The set top boxes for the television service operate on the 5 Ghz network.
Which network should I use?
The 5 Ghz network will usually provide the best performance for devices that support it.
I ran a speed test. Why am I not getting the advertised speeds?
A gigabit connection provides a maximum speed of 1,000 Mbps between our network and Optical Network Terminal. Many factors can affect the results of a speed test.
To begin with, a speed test performed under optimum conditions and using the best equipment will show slightly under 1,000 Mbps (Or under 100 Mbps if that is the service you chose) because some bandwidth is always required for background networking.
Additionally, the physical distance between you and the server being used for the speed test can impact the results. If your device is not connected via Ethernet to the ONT, the wireless network can slow results, as can having multiple devices connected or doing anything in the background, such as downloading files or streaming music.
The equipment used to perform a speed test also matters. Some devices, especially mobile devices and older or lower-end computers will simply be incapable of achieving maximum results, regardless of the actual speed of the internet connection.
How do I get to my voicemail?
To access your voicemail from your home phone, dial *36.
To access your voicemail remotely, dial your 10-digit phone number. When you hear your voicemail greeting, press the # sign, and enter your four-digit PIN followed by another # sign.
What kind of phone do I need?
Any standard corded or cordless phone will work with OzarksGo's telephone service.
Will I lose service if the power goes out?
No, there is battery protection when a telephone is installed. This enables phone calls to be made during power outages.
Will the phone service work with my security system?
Yes, our phone service will work with current security systems. Please contact your security provider to ensure continued coverage.
How do I power cycle the ONT when I have backup power for my phone service?
OzarksGo tech support may occasionally ask you to restart or power cycle your ONT by unplugging it for a brief period and then plugging it back in. Because OzarksGo provides an uninterruptable power supply (UPS) for phone customers, if you have telephone service, you will have to unplug the power cable from the back of the ONT instead of from the wall.
The documents below can help you learn how to use various features of your OzarksGo service and troubleshoot if something goes wrong.
TV Channel Lineup
A guide to the various channels included with different levels of OzarksGo TV service. (PDF)
Step-by-step instructions to sign up for watchTVeverwhere, with access to thousands of hours of programming from participating networks.
Learn how to record programs, use timeshift, troubleshoot problems and more. (PDF)
Call waiting, voicemail, caller ID and more. (PDF)
These files are provided as PDFs. If you are unable to view PDF files, download Adobe Acrobat Reader.
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