Internet
Do I need my own equipment?
No. The Optical Network Terminal, or ONT, serves as the modem and, if you subscribe to managed wireless, a Wi-Fi router. If you do not subscribe to managed wireless, you will need to provide your own Wi-Fi equipment if you want a wireless network.
What kind of router do I need?
If you opt to provide your own Wi-Fi equipment, you will need a router that can connect to the ONT via an Ethernet connection. To get the best performance, look for a well-reviewed router with the latest specifications. OzarksGo cannot provide support or troubleshooting for customer-provided networking equipment.
What can I expect from Wi-Fi with managed wireless?
For $6.95 per month, we will set up and maintain your wireless network for you, including any necessary password changes or equipment replacement. The Calix Gigacenter 844G ONT provides a high-speed Wi-Fi network with the latest technology. In larger homes or homes with designs that impede the wireless signal, extenders and additional equipment may be required. We recommend wired connections for televisions whenever possible. Please be aware that the location of the ONT, the design of the home and heavy usage such as streaming video and gaming on many devices simultaneously can impact the quality of the wireless connection.
Where’s the best place for my wireless router?
A central, open location will usually provide the best wireless coverage. Walls, furniture and other obstacles can hamper the wireless signal.
Can I restart the ONT?
A good first step if you are experiencing trouble with the internet is to unplug the ONT’s power supply for 30 seconds and plug it back in. If that does not resolve the problem, please contact technical support. Do not use the factory reset button or attempt to unplug the fiber connection.
Why do I have a 2.4 Ghz and 5 Ghz network?
The 2.4 Ghz network is a legacy standard. It is available so older devices that do not support the newer 5 Ghz network can still access your network. The 5 Ghz network is a newer standard. The frequency is less crowded, so offers better performance with less interference. The set top boxes for the television service operate on the 5 Ghz network.
Which network should I use?
The 5 Ghz network will usually provide the best performance for devices that support it.
I ran a speed test. Why am I not getting the advertised speeds?
A gigabit connection provides a maximum speed of 1,000 Mbps between our network and Optical Network Terminal. Many factors can affect the results of a speed test.
To begin with, a speed test performed under optimum conditions and using the best equipment will show slightly under 1,000 Mbps (Or under 100 Mbps if that is the service you chose) because some bandwidth is always required for background networking.
Additionally, the physical distance between you and the server being used for the speed test can impact the results. If your device is not connected via Ethernet to the ONT, the wireless network can slow results, as can having multiple devices connected or doing anything in the background, such as downloading files or streaming music.
The equipment used to perform a speed test also matters. Some devices, especially mobile devices and older or lower-end computers will simply be incapable of achieving maximum results, regardless of the actual speed of the internet connection.
Will I get an OzarksGo email address?
OzarksGo does not provide email service. If you need a new email address, we recommend creating an account with one of the many high-quality free email providers.